Clinical Operations respond to 911 calls and provide emergency medical assistance.

Our team of highly skilled paramedics provide out-of-hospital care, medical retrieval and health related transport. Supporting our front line paramedics to deliver emergency medical care are our control centre staff, aeromedical and medical retrieval services, rapid response, rescue, snow and special operations teams.

Special Clinical Operations, commonly referred to as Special Operations Team (SOT), are responsible for specialised ambulance operations across the state.

SOT Paramedics are trained in a range of skills including abseiling, swiftwater rescue, breathing apparatus operations, structural collapse, tactical response, bushcraft and navigation. Their role is to bring intensive care to patients in any kind of hostile environment, including caves, canyons, cliffs, wilderness, bushland, collapses, bushfires, floods, shootings, hazardous materials incidents and many other kinds of complex entrapments.

Aeromedical Operations is a specialist multidisciplinary team who provide coordination, response, treatment and transport for; pre-hospital incidents, medical retrievals, long distance medical transports, search and rescues and major incidents.

The response for these cases is coordinated through the Operational Communications Centre, who are able to triage the patient and respond with a helicopter, fixed wing or road retrieval asset with the appropriate clinical and technical skill required for the management of the patient and situation.